Human Resource (HR)
Category: General HR
In a December, 2008 survey of approximately 600 business leaders and owners, 67% indicated they did not have a written succession plan in place. Of those who had a written plan in place, 55% of them said the plan was either out of date or needed significant revision. There are many reasons for this, some of which you may identify with in your own organization. This article will explore some of those reasons, which I will refer to as myths, and provide some realities for business owners and leaders to consider.
Myth # 1 -- My Company is too small to have a succession plan. Reality -- If you have 5 or more employees, even if they are all family members, the prudent decision is to have a plan. You probably have life insurance; you may even have disability insurance; you probably have a will. Having these tools in place means that you care about the ones you love and want to provide for them in case something happens to you. Succession planning is all about planning what happens to your business and employees in case something unexpected happens to you that will either temporarily or permanently incapacitate you from performing your ownership or leadership functions.
Not having a plan provides undue risk to the livelihood of your employees and their families. You may have addressed the financial aspects by having a large life insurance policy that will cover the bills and maybe provide some operating cash for awhile. What about the leadership needed to continue to run the company? As a business owner, you may be placing an undue burden on your spouse to run the company due to your absence, when your spouse is neither interested in nor fully capable of assuming this responsibility.
I know of a situation where the owner of a 15 person software development company had a stroke. Thankfully, the stroke did not result in his death; however, it has significantly impacted his ability to think about complex situations -- like how to run, sustain or even grow his business. Unfortunately, this responsibility has fallen to his wife who, while having some interest in the business, is just not skilled in these matters. As a result, she has had to turn to a long time family friend and business executive to counsel her on actions to take. Had there been a succession plan in place, perhaps this heartache on the wife would not have had to happen.
Myth # 2 -- I don't have time to write out a plan. Reality -- If this is your logic, then you probably place little value in budgets, marketing or sales plans, business plans or goals. The old saying, "if you fail to plan then you plan to fail" seems appropriate here. Succession planning is not just about the top job either. A worthwhile succession plan takes into account all key positions within the organization, not just the CEO position.
Most leaders don't plan for their key staff to leave, become disabled or completely incapacitated. Unfortunately, life happens and when we are not prepared to handle what life throws our way, we tend to be in the reactionary mode, not the proactive mode. When we are in the reactive mode, our options tend to be quite limited.
It is not that you don't have the time; it is really that you don't want to make some key, potentially hard and uncomfortable decisions. See Myth # 3 next.
Myth # 3 -- I don't know how to create a plan. Reality -- What is really being said here is that you don't like the obvious choices that are apparent. You may know well in your heart of hearts that your younger brother, child, or other second in command is not really ready to assume your role. You may know that you and your brother disagree on the talent of your nephew. You don't have a viable alternative, or you don't want to have a "family conflict" so you do nothing hoping that you will continue to plod along, grow the business and this succession thing will work itself out in a few years. These situations are not just limited to family companies either.
Partnerships and "closely held" organizations can face this situation as well. The ownership of a company generally get together because each person has some unique talent they bring to the entity as a whole. As the entity grows, the realization sometimes sets in that greater talent or leadership is needed to sustain this organization. Failure to come to grips with this reality is like putting your head in the sand. Succession planning can be an objective process that can guide the owners and the key leaders of the organization to make the best long term decisions to protect the viability of the company.
Myth # 4 -- I don't think it is important. Reality-- If a company has more than 5 employees, unfortunately, this is just an excuse for not making the serious decisions one has to make to give the future viability of the company a fighting chance. If you really don't think it is important, chances are you are focused on short term results only. You may have a survivalist mentality that does not think too far into the future and plan for the inevitable obstacles and roadblocks that businesses encounter. In a word, you may be focused on you and not the other employees or customers that rely on your leadership. That is a hard statement to make; it may, nevertheless be true.
Myth # 5 -- The issues raised in a succession planning process are complex and sometimes too difficult to discuss. Reality -- this is true; yet it is not a good reason to avoid tackling these problems. Financial considerations are significant, tax consequences are significant also. Who would you rather decide the fate of these financial aspects -- you or the government? The issue of coming to grips that Junior is just not cut out to run the business, or that you will risk offending some family members by selecting a particular person, are difficult issues to address and resolve. They are uncomfortable at the least and loaded with potentially unhealthy conflict that can last for years at the most. Consider that this company of yours impacts families other than your own. Not effectively addressing these issues is not the solution at all.
Be one of the companies that plans to be around in the future by being prepared to face the future on your terms. Decide that you will influence how that happens and not be forced to react to a limited number of less than desirable options. Decide that you will not leave this responsibility to others in your family or business.
Bill Bliss has worked in the areas of Organization Effectiveness, Executive and Leadership Development, Staffing and Compensation throughout his 25 year career. Bill's experience encompasses the disciplines of human resources, facilities management and business start-ups. After five years as a Partner in a consulting firm, he established Bliss & Associates Inc. in 1996, where he and his firm work with business owners who want their management team to be more effective. The firm provides trusted advice for improved personal and organizational performance. He has coached a wide variety of executives including Chief Executive Officers, Presidents, Vice Presidents and Directors across many disciplines. He has facilitated strategic planning, teambuilding and leadership development sessions for a variety of clients in retail, real estate services and construction, publishing, transportation services, financial services and other industries.
Prior to his consulting experience, Bill held various managerial positions on both the divisional and corporate levels. He has created and implemented processes, systems and programs in staffing, training, organization effectiveness, management development, compensation, succession planning, performance management and quality management. These assignments were in corporate and divisional environments. His corporate experience was gained at such companies as Squibb Corporation, Emery Worldwide and Fidelity Investments.
Bill holds a BS in Business Administration and has held memberships in the American Management Association, Society for Human Resources Management, American Society for Training and Development, and Fellowship of Companies for Christ International. He serves on the Advisory Board of Encouraging Times.
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