Written by Robert McMillan
IDG News Service - A break-in one evening last October at a shopping mall in Chattanooga, Tennessee, is proving expensive for BlueCross BlueShield of Tennessee.Over the past five months, the company has employed a small army of workers to sort through the aftermath of what has proved to be a large and complex breach. Late last year, BlueCross and forensics company Kroll OnTrack employed 500 full-time workers and 300 part-time employees, working in two shifts, six days a week, to piece together what happened, the company said in a letter posted to the Maryland attorney general's Web site over the weekend.
As with many data breaches, this one can be traced back to a burglary involving unencrypted data.
On Oct. 2, someone stole 57 hard drives from a closet at the health insurance company's training center in Chattanooga's Eastgate Town Center mall. The drives contained recordings of more than 1 million customer support calls, totalling 50,000 hours of conversation.
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By Robert McMillan
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