That was the start of our conversation!
I asked. “What’s the problem?” (The culture/psychology enquirer in me!)
He said. “Well you want the good news and the bad news story about my truck?”
Sure I said (getting ready for something compelling!)
You're Not the Boss of Me.
Discretionary effort is the extra mile an employee is willing to take in order to satisfy their customers, coworkers, and contract. Employees get hired because of their skills and talents. It is their discretionary effort that becomes the measure of their value to the organization.
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Many of you who are old enough to remember this quote, will remember that it came out at the time of the first Earth Day. It was a call for improvement in the world we lived in at the time.
